Citytray Amber The Natural
Return policy
We care about your satisfaction and want to provide a smooth and easy return experience.
Conditions for Returns
- Items must be in their original, unused condition to be accepted for return.
- Products must be returned in their original box with all attachments.
Return Period
- Full-Price Merchandise:
- Full Refund: The full amount will be credited to the original payment method (credit card or Visa card) if returned within 14 days of the shipping date on your invoice.
- After 14 Days: Items returned after 14 days will not be eligible for return or refund.
- Sale-Price Merchandise:
- Full Refund: The full amount will be credited to the original payment method if returned within 14 days of the shipping date on your invoice.
- After 14 Days: Sale-priced products are not eligible for return or credit.
Refund Process
- Refunds will be issued via bank transfer only.
- Please allow 14 business days for the return to be processed and the refund issued.
- You will receive email notifications during the entire process, including confirmation once the refund is completed.
Return Methods
1. By Mail:
- Complete the return form included with your order.
- Return the product in its original box with all attachments.
- Refunds will be processed via bank transfer after the product is received and its condition is confirmed.
2. Return Steps:
- Send your return request via email or through our online form.
- We will contact you to arrange product pickup.
- You will receive email notifications confirming pickup and refund processing.
Refund for Card Payments
- If you paid by credit card or Visa, we will credit the amount to your original payment method upon receipt and inspection of the returned items.
- The refund will appear on your next credit card statement.
Refund for Cash on Delivery
- If you paid via cash on delivery, you will receive an email to confirm the return and the preferred method for refunding the amount.
· We strive to make your experience with us as satisfying as possible.
Italian look with a Danish sole, the ECCO CITYTRAY is the premiere shoe for making a statement. The ECCO CITYTRAY has comfort features as only ECCO can provide: padded collar, luxe leather lining, removable leather inlay sole, reduced-weight rubber outsoles with no break-in time needed. The rubber stacked heel provides a slight lift to give your trousers a sharp look. No detail was spared on this elegant three-eyelet derby shoe. True value comes in the form of a polished shoe that has real-world functionality for wherever you go.
Crafted in a combination of decorative perforated and refined artisanal leathers by ECCO
Attention to detail with elegant stitching
Luxurious leather lining and leather-lined inlay sole which will naturally contour to your feet over time
ECCO FLUIDFORM™ seamless construction provides soft, flexible, fluid movement
Dependable rubber outsole with ECCO TRAYTECH™ construction provides exceptional traction no matter the surface or weatherTechnology
Water Technology
Sole Material
PU / Rubber
Dominant Material
Full grain leather
Fabric Content Text
No special fabrics